A Message to Our Valued Owners:

We would like to thank you for your selection of a Subaru vehicle. We take pride in our products and are committed to your continued satisfaction.

Subaru has determined that under certain hot weather conditions, when the vehicle’s air conditioning is running at full capacity, the engine programming may not account for the additional load placed on the engine when slowing down (under 15 mph) or coming to a stop. In some cases, this could cause the engine to stall requiring the driver to immediately restart the vehicle.

In the interest of your continued satisfaction, we would like to provide a FREE software update for your vehicle to avoid any future potential concerns.

WTT-79 Service Program FAQs:

Q: What should I do?
A: You should immediately contact your Subaru retailer (dealer) for an appointment to have this update performed.

Q: What will be done to the vehicle?
A: To correct this condition, Subaru will reprogram your vehicle’s Engine Control Module with an updated software program FREE of charge.

Q: What Subaru models are involved?
A: Certain 2017-2019 MY Impreza and certain 2018-2019 Crosstrek CVT models equipped with A/C variable compressor.

Q: Do I need to make an appointment?
A: Yes. Please contact your servicing Subaru retailer to set up an appointment to ensure that the retailer can allocate a time slot to best accommodate you.

Q: How much will this recall cost?
A: This recall will be performed free of charge at any authorized Subaru retailer.

Q: Do I have to return to the retailer where I bought the car?
A: Any authorized Subaru retailer will be able to perform this recall free of charge for you.

Q: How long will this repair take?
A: The time to reprogram the ECU is under 30 minutes. However, it may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment to allow your Subaru retailer flexibility in scheduling.

Q: Can I have this recall performed at an independent repair facility?
A: Only an authorized Subaru retailer can perform this recall free of charge for you.

Q: If I live in Canada do I have to return to the United States to have this performed?
A: Any authorized Subaru dealership in either the United States or Canada is capable of performing this recall.

Q: If I no longer own the vehicle what should I do?
A: If you no longer own your vehicle, please update owner information online, at www.subaru.com/customer-support.html , by selecting Email Us then selecting Update Address from the drop-down menu.